Terms and conditions of use

About BukuBuku.my online store

  1. General Information
  2. About Guide Price
  3. Product Terms & Conditions

I. General Information


This website (“BukuBuku.my Website”) is owned and operated by DHP Sdn. Bhd.

Access & Use

Your access to, and use of the materials contained in, the BukuBuku.my Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the BukuBuku.my Website (“Terms and Conditions”). By using BukuBuku.my Website, you agree to be bound by these Terms and Conditions.


BukuBuku.my reserves the right to amend the Terms and Conditions without notice at any time. Your use of our BukuBuku.my Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.


To register with the BukuBuku.my Website, you must be over eighteen (18) years of age.You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Information Collected & Use of Information

BukuBuku.my collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to BukuBuku.my Website.

By using the BukuBuku.my Website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

Standard eCoupon Terms and Conditions

Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Conditions.

BukuBuku.my reserves the right to withdraw or cancel an eCoupon for any reason at any time.

BukuBuku.my shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an eCoupon for any reason.

Security and Fraud

When you use an eCoupon you warrant to BukuBuku.my that you are the duly authorised recipient of the eCoupon and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of eCoupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. BukuBuku.my reserves the right to take any further action it deems appropriate in such instances.

Intellectual Property

The content of the BukuBuku.my Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the BukuBuku.my Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the BukuBuku.my Website without written permission from BukuBuku.my Website.

No licence is granted to you in these Terms and Conditions to use any trademark of BukuBuku.my.


You may not use the BukuBuku.my Website for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems;

interfering with any other person's use or enjoyment of the BukuBuku.my Website;

breaching any laws concerning the use of public telecommunications networks;

making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

any claim by any third party that the use of the BukuBuku.my Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

any claim by any third party that the use of the BukuBuku.my Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the BukuBuku.my Website by you.

Availability of the BukuBuku.my Website

Although BukuBuku.my Website aims to offer you the best service possible, BukuBuku.my Website makes no promise that the services at the BukuBuku.my Website will meet your requirements. BukuBuku.my Website cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at feedback@BukuBuku.my.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the BukuBuku.my Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. BukuBuku.my Website will attempt to restore the service as soon as it reasonably can.

BukuBuku.my Website's right to suspend or cancel your registration

BukuBuku.my Website may suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the BukuBuku.my Website.

The suspension or cancellation of your registration and your right to use the BukuBuku.my Website shall not affect either party’s rights or liabilities.

Paragraphs 8, 9 and 12 of these Terms and Conditions shall survive cancellation.

BukuBuku.my Website's liability

The BukuBuku.my Website is provided by BukuBuku.my without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.

BukuBuku.my will ensure that information or material included on the BukuBuku.my Website is correct, reputable and of high quality. BukuBuku.my will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the BukuBuku.my Website. If BukuBuku.my is informed of any inaccuracies in the information or material on the BukuBuku.my Website, BukuBuku.my will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, BukuBuku.my disclaim all liabilities in connection with the following:

incompatibility of the BukuBuku.my Website with any of your equipment, software or telecommunications links;

technical problems including errors or interruptions of the BukuBuku.my Website;

unsuitability, unreliability or inaccuracy of the BukuBuku.my Website;

inadequacy of the BukuBuku.my Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the BukuBuku.my Website.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

International Use

BukuBuku.my makes no promise that materials on the BukuBuku.my Website are appropriate or available for use in locations outside Malaysia, and accessing the BukuBuku.my Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and BukuBuku.my Website ignores this, BukuBuku.my will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

BukuBuku.my shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

II. About the Postage Price

Please note that the postage prices on BukuBuku.my’s eshop website are guide prices only and are only approximate. The total guide price shown in the Customer’s shopping cart and order confirmation email may differ from the Customer’s final bill.

The variance between guide price and the Customer’s final amount charged will be due to one or more of the following reasons:-

1. Book weight

The guide price on the website uses an estimate book weigh. Book weight might differ due to the weight of the paper used on the particular batch. Means, books with same amount of pages may weight differently. Therefore, total postage cost will be based on the exact weight of the books instead.             

2. Substitutions

Where the product is unavailable on the day of the delivery, the driver will bring a substitude product that you can choose to accept or decline. The price of the product is likely to be slightly different from the price of your original chosen product.               

3. Promotion dates

Any products on promotion need to be delivere before the promotion and end date (shown on the product page) to qualify for the promotional price. If your delivery slot is booked for after the promotion end date, the promotion price will not be applied.

If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods . The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online .

About total Loyalty points

This is the total Loyalty points that the Customer has earned from this order inclusive of delivery charge.

III. Product Terms & Conditions

a. General

b. Prices

c. Availability

d. Acceptance

e. Delivery

f. Return of non-perishable items

g. Cancellation

h. Payment

i. Customer Services



These Product Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the Malaysian courts.

If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

This BukuBuku.my Online Shopping website is owned and operated by DHP Sdn. Bhd.

Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which BukuBuku.my makes the products available to you ("Product Terms").

b. Prices

Please note that the postage prices on BukuBuku.my Online Shopping website are guide prices only and are only approximate. The total guide price shown in the Customer’s shopping cart and order confirmation email may differ from the Customer’s final bill.

When requesting delivery by weight, BukuBuku.my reserves the right to supply goods with a weight difference. However BukuBuku.my shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

The cost of the services is not included in the price of the goods. The information about the cost of the services is available on the BukuBuku.my Online Shopping website once the Customer books a delivery slot.

c. Availability

The availability of the goods presented on the BukuBuku.my Online Shopping website depends on stock in stores and BukuBuku.my does not guarantee the availability of goods.

In order to ensure that goods are available to all customers, BukuBuku.my has the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 books on a specific title which would use up all the stock of that store, the store may only deliver 5 books.

The Customer shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.

If the goods requested by the Customer are unavailable due to factors beyond BukuBuku.my’s control, BukuBuku.my shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item.

On delivery the substituted goods will be separated from the other products requested by the Customer and the customer shall be entitled to refuse to accept the substituted goods either in full or partially. The amount for the goods that are not accepted shall not be charged to the Customer’s payment card, if the Customer has provided payment card details in advance in order to pay online.

d. Acceptance

There will be no contract of any kind between the Customer and BukuBuku.my unless and until BukuBuku.my actually dispatches the goods to Customer. Customer’s order is an offer to buy from BukuBuku.my. Nothing that BukuBuku.my does or says will amount to any acceptance of that offer until BukuBuku.my actually dispatches the goods to Customer. At any point up until then, BukuBuku.my may decline to supply the goods to Customer without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between BukuBuku.my and Customer, and Customer will be charged for the goods.

The BukuBuku.my Online Shopping service is available for non-commercial and domestic use only. BukuBuku.my reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

To ensure availability of all our products customers may be limited to a maximum number of items.

e. Delivery

Delivery will be made to the address specified by Customer on the completed order form.

BukuBuku.my will use POS Malaysia, POSLAJU or other courier service provider to deliver Customer’s order to the delivery address, according to service provider’s terms and conditions.

The BukuBuku.my Online Shopping delivery service is available within Malaysia only.

Delivery times is subject to delivery service provider’s time table.

All goods must be received by an adult aged 18 years or over. If the delivery service provider has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, the delivery service provider has a right not to hand over the goods.

If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, the delivery service provider will leave notification of attempted delivery and Customer will need to contact the delivery service provider to re-arrange delivery.

If Customer requests for redelivery, BukuBuku.my is entitled to charge for providing the service.

Whilst we make every effort to deliver all Customer goods in the agreed time, BukuBuku.my will not be liable if it fails to do so in part or in full due to circumstances beyond its control.

f. In-store Replacement

When you buy from the BukuBuku.my Online Shopping website, we want you to be happy with your purchase. However, we know sometimes you may need replacement due to goods damaged upon received. This policy sets out when you can perform in-store replacement, and how to do so.

If you change your mind

Send us an email to request the goods that you wish to replace. Courier the goods back to BukuBuku.my. We will send you the replacement after we receive your return goods. You need to bear all the return courier charges.

If you have received faulty or damaged goods

1) Take a picture (full picture without cropping) of the damage goods together with the delivery documents and the proof of purchase via your smartphone.

2) Then send all the picture to us via email.

3) Send the faulty or damaged goods, shipment note and invoice back to us via normal post or courier services.

4) Please take note that we will only proceed the in-store replacement after received your email and faulty or damaged goods, shipment note and invoices.

When you return goods (or if you change your mind)

Customer shall return goods at his/her own cost. Goods returned shall be replaced with the same book title. If the particular title is out of stock, the alternative replacement must be the same value of replacement. Customer shall bear the exit amount if any.

Please take note that in the event of a in-store replacement, all Loyalty points received for the purchase of the returded goods will be removed from Customer Loyalty account.

For the avoidance of doubt, this provision does not affect the rights of the Customer for non-acceptance of substituted goods.

In-store replacement warranty period

7 days upon received of goods starts from the date of sign and received on shipment note.

g. Cancellation

Customer can cancel or change any of Customer’s current orders up to 5:30pm on the evening before the shopping is due to be delivered. If in an emergency, the Customer needs to cancel the order after this time, Customer may contact Customer Services and we will try our best to help.

Please note that orders can only be cancelled by email or SMS (Please provide name and order number).

h. Payment

You can use a debit or credit card, cheque or online payment to pay for your shopping. We accept the following payment providers, issued by banks in Malaysia:



Debit Cards

Full payment card authorisation for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made on the day the goods are delivered to the Customer. We will only process the delivery upon confirmation of clearance of payment.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

i. Customer Services

If you have an order query, please e-mail us at ask@bukubuku.my

If you have any queries please contact Customer Services at +6017 697 6018.

The BukuBuku.my Online Shopping website is operated by DHP Sdn. Bhd. (706509-D) P.O. Box 6522, 47300 Petaling Jaya, Selangor, Malaysia.